Are robots taking over the world, and what can you do?

I always love reading and hearing about new technologies and advancements, although sometimes scary for what it can mean for those in the industry. A company in the US has developed a kiosk that acts as your local locksmith. With the ability to duplicate keys, store a digital file of our key and cut you a new key - all from the convenience of your local 7eleven.

You can read more about the product here:

So what does this mean for you?

Are you are in the locksmith industry, or you are in an industry which is being taken over by kiosks, robots, and self serve check outs? It means you have to work harder, offer better service, have superior branding, and offer something that no machine can - personal and customisable service.

You can't rely on your past customer base, or your staff who are just floating through the day. The customer experience is vital. You don't have to be in retail for this to be important either, even online businesses need to be concerned with their customer experience.

What do you do to make sure you offer exceptional service?